How to fix internet explorer has stopped working

internet explorer has stopped working

If you are using internet explorer and started getting errors like Internet Explorer has stopped working, internet explorer has stopped working Windows 7 etc, then it may be due to a third party “.dll” file that is conflicting with iexplore.exe. Internet explorer not working is a common problem and could be solved in some easy steps.

One other reason for this error is lots of load of unwanted toolbars, BHO’s, addons, extensions.  Sometimes, internet explorer security settings also cause this issue.

Methods to fix internet explorer has stopped working issue

Below we are discussing some simple fixes to solve the issue of internet explorer has stopped working.

Reset Internet Explorer

Resetting internet explorer is the simplest method and most of the time fixes the issue immediately. We are discussing two methods to reset internet explorer.

Method 1

  1. Open Internet Explorer.
  2. Go to Tools menu.
  3. Select “Internet Options” to open a configuration window.
  4. Tap on advanced tab.
  5. Select “Reset” Button. Another box will open, check a box here named as “Delete Personal Settings.”
  6. Click on Reset button for it.

Method 2

  • Click on Start Button.
  • Tap Control panel.
  • Select Network and Internet.

Reset Internet Explorer


  • Select “Internet Options.”

Reset Internet Explorer

  • Go to advanced tab.

Reset Internet explorer

  • Tap on “Reset” Button. Another box will open, from there check the box named as “Delete Personal Settings.”
  • Click on Reset button.

Reset Internet explorer

Reset Internet explorer

Now check if the issue is solved or not. If your issue is not fixed, follow the next method.

Update Graphics Driver or Disable Software Rendering

Many times, this issue is caused by graphics rendering. Update your graphics card driver or try to disable Hardware Acceleration option in IE 9 & IE 10, using these steps:

  1. Go Internet Explorer.
  2. Go to Tools menu.
  3. Click on “Internet Options” to open a configuration window.
  4. Go to advanced tab.
  5. Un-check the option named as “use software rendering instead of GPU rendering.”

Update Graphics Driver or Disable Software Rendering

Disable 3D in “NVIDIA Graphics driver”

If you are having NVIDIA graphics driver then you need to disable “stereoscopic 3D” option into “NVIDIA Graphic driver” application, using these steps:

  1. Select Nvidia software from system tray.
  2. Disable the option of “stereoscopic 3D” from NVIDIA Drivers

Uninstall Unwanted Toolbars

Many times, a 3rd party toolbar creates the issue. Avoid installing any third-party toolbar. Follow below steps to remove unwanted toolbar from the IE:

  1. Open Control Panel.
  2. Go to add / remove programs.
  3. Uninstall any toolbar available in the list.

Disable Unwanted Add-ons

Disable the extra add-ons from internet explorer as add-ons are main cause of the error. Follow the steps below:

  1. From settings, go to Manage Add-ons.
  2. Select the add-ons and right click on it to disable.

Re-install Java, Flash player, Silverlight

Uninstalling and Re-installing Add-ons program Like Java, Flash player, Silverlight from control panel solves the issue most of the time. Try this fix and see if the problem is solved or remains the same.

Reset Security Zone.

  • Reset Internet Explorer Security Settings zone.

Reset Security Zone

  • If doesn’t fix, so please follow next method.

Run Microsoft Fixit

Run microsoft5 fixit to resolve the issue. Download and run Microsoft fixit and restart the computer.

Find the .DLL file which is conflicting with IE

Next method is to find out the exact .dll file that is causing the conflict. It is a manual method and takes a lot of time. Follow the below steps.

  1. Go to My Computer and right click on it. Click on Manage to open another window.
  2. Expand the arrow of the “Event Viewer.”
  3. Expand the arrow of the “Windows Logs.”
  4. Go to “Application” under windows Logs.
  5. On the right-side pane, there will be list of all the system LOGS.
  6. Scroll down and look for error related to iexplore.exe. Double click on it get the details.
  7. The Error Message details will open up. Search the name of the “.dll” file on that detail.
  8. Stop the conflict by repairing, renaming, deleting that file.

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